1. Personal information we collect
In order to provide products or services, we may collect personal data or other information about you from time to time, including (but not limited to) information in the following categories:
(a) Identification data (e.g. name, address, telephone number, mobile number);
(b) Electronic identification data (e.g. IP addresses, cookies);
(c) Information about your usage of and interaction with CMI Travel software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, browser type and usage statistics);
(d) Traffic data (data processed for the purpose of the conveyance of communications or the billing);
(e) Payment details, including the credit card and bank information;
(f) Contact details, including contact person name, telephone number, fax number or email address etc.
You are not obliged to supply to us your personal data, however, we may be unable to continue to provide you with the required goods and services if we do not have certain types of personal data from you.
In order to enhance your customer experience, further personal data may also be collected on a voluntary basis such as your age, date of birth, gender, education, profession, salary range, hobbies, interests and leisure activities, other related products and services subscribed, family and household demographics, and etc. We will indicate in the relevant forms or application whether the provision of the required personal data is on a voluntary basis.
In addition, your online session data may also be collected indirectly on an aggregated and anonymous basis.
If you are under the age of 13, you are required to obtain prior consent from your parent or guardian before providing any personal data to us.
2. Use of your personal information
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. Subject to your valid consent, CMI collects and uses, or has third party service providers acting on behalf of CMI collecting and using, personal data relating to you, as permitted or necessary to:
• provide internet communication, video sharing and other products in particular to convey the communications and videos you and others make by means of the CMI Travel software and/or the CMI Travel products;
• take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
• provide other services for you (as described when we collect the information);
• provide you with customer support and troubleshoot problems;
• compare information for accuracy;
• inform you about service updates and faults;
• request feedback or participation in on-line surveys;
• resolve disputes;
• verify your identity;
• improve CMI Travel software and websites;
• plan and carry out CMI Travel's marketing or promotional operations/offers and similar events;
• offer certain free of charge CMI Travel software, features and websites, through the support of advertising;
• protect your and CMI’s interests, including in particular to enforce our Terms of Service and prevent and fight against fraud, (together, the Purposes).
3. Disclosure and transfer of your personal information
Except as provided below, CMI will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications without your valid and explicit permission, unless it is obliged to do so under Applicable Laws or by order of the competent authorities.
CMI may disclose personal information to respond to legal requirements, exercise our legal rights or defend itself against legal claims, to protect CMI’s interests, fight against fraud and to enforce our policies or to protect anyone's rights, property, or safety.
CMI, CMI's local partner, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. Subject to your valid and explicit consent, CMI may give your information to other company located outside Hong Kong or European Union, which may be a supplier or CMI’s affiliate company, for the provision of services to you.
4. Security and retention of your personal information
CMI keeps your personal information while you are our customer or after you have stopped to use the service, but only when necessary or as required by law. CMI will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees or third parties, and will only be retained for as long as is necessary to fulfil the original or directly related purposes for which it was collected, unless the personal and traffic data is also retained to satisfy any Applicable Laws or contractual obligations.
Our headquarters, which serves as Data Processor for the purpose of PDPA. To allow the provision of products or services to you, we require your approval of the transfer of your certain personal data to us:
Company Name: CMLINK (M) SDN BHD
Company Address: Shamelin Business Centre, Block C, Unit 38-4-4A, 4rd Floor,
No. 38, Jalan 4/91, Taman Shamelin Perkasa,56100 Kuala Lumpur, Malaysia.
Remark:Data may be processed in Malaysia, Hong Kong and/or China.
CMI may use automated scanning within Instant Messages to identify URLs that have been previously flagged as spam, fraud, or phishing links. CMI Travel may, in its sole discretion, block, prevent delivery of, or otherwise remove such links from any such messages.
5. Data access or correction
You have the right to access and, where relevant, to correct your personal information held by us. Some of your information may be viewed or edited online by signing into your account page on www.cmi.travel. We will respond to requests to access, correct or remove your personal information within a reasonable period of time and upon verification of your identity. CMI will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes.
In accordance with the Applicable Laws, we reserve the right to charge a reasonable fee for the processing of any data access request.
6. Access by phone
When you use CMI Travel on your phone, CMI may use notification services available for that phone to let you know of any information when you are not actively running or using the CMI Travel application. These services may be provided by a third party. For example, messages sent to an Apple device will use Apple’s Push Notification Services.
7. Contact us
© CMLINK (M) SDN BHD – Last revised: June 2018